FREQUENTLY ASKED QUESTIONS

Welcome to the FAQ section of Wiota LLC! We hope to help you better understand our products and services. If you have other questions or need further assistance, please feel free to contact us.

1. Placing an Order
   Q1: How do I place an order on your website?
   A1: Please browse our products, select the items you want to purchase, and click the “Add to Cart” button. Then, go to the shopping cart page, click “Checkout”, and follow the prompts to complete the payment.

Q2: How do I check the status of my order?
A2: You can check the status of your order by logging into your account or by following the link in the confirmation email you received. If you need help, please feel free to contact our customer service.

2. Payment and Shipping
   Q3: What payment methods are accepted?
   A3: We accept a variety of payment methods, including credit cards (such as Visa, MasterCard, American Express) and other electronic payment methods.

Q4: What is your shipping policy?
A4: Once the order is confirmed, we will process and ship it within 5-7 business days. The specific shipping time depends on your geographical location and the courier service you choose.

III. Returns and Refunds
Q5: How can I return the product if I am not satisfied with it?
A5: You can apply for a return within 30 days after receiving the goods. Please make sure the goods are unused and contact us for return authorization and specific procedures.

Q6: How long does it take for the refund to be credited?
A6: Once we receive your returned goods and confirm the status, the refund will be processed within 5-7 business days. Please note that the actual refund time may vary depending on the payment method.

IV. Product Information
Q7: Do your products have a warranty?
A7: Some of our products have a limited warranty. The specific warranty terms are described in the description of each product page. For defective products, please contact us within 30 days of purchase.

Q8: How can I ensure that the plant or pot I purchased is suitable for my needs?
A8: Each product on our website has a detailed description and specifications. You can also check our gardening guide or contact customer service for advice and help.